Refund Policy

At HiSellit, we are committed to providing professional eCommerce store setup, management, and optimization services. We strive to deliver quality services and support our clients in achieving their business objectives.

Refunds are not automatic or guaranteed. All refund requests are subject to review and evaluation in accordance with the terms outlined below.

1. General Understanding

HiSellit provides services related to the setup, management, and optimization of online stores across various marketplaces. While we apply professional expertise and established strategies, business performance and sales results may vary depending on factors beyond our control, including marketplace policies, platform changes, competition, and customer behavior.

HiSellit shall not be held responsible for performance issues, account suspensions, restrictions, or other adverse outcomes caused by marketplace decisions, policy changes, or third-party actions beyond our reasonable control. Such circumstances do not, by themselves, qualify a client for a refund.

2. Refund Consideration for No Sales Activity

For the purposes of this policy, “sales activity” means any order placed through the applicable marketplace, including trial transactions, test purchases, promotional orders, or pending transactions.

The absence of sales activity within the specified period does not automatically guarantee a refund. Each request will be reviewed subject to the eligibility requirements and conditions outlined in this policy.

3. Refund Eligibility Requirements

To be eligible for refund consideration, the client must have:

• Provided all required onboarding documentation and information.
• Supplied any required inventory, operational funding, and payment methods in a timely manner.
• Provided necessary approvals, account access, and cooperation without unreasonable delays.
• Refrained from actions or omissions that delay, restrict, or interfere with the agency's ability to perform the agreed services.
• Maintained compliance with applicable marketplace policies and third-party requirements.

Refund consideration may be denied where the client's failure to meet these requirements materially affects HiSellit's ability to deliver the agreed services.

4. Circumstances Outside HiSellit's Control

Refunds will not be granted solely because of circumstances outside HiSellit's reasonable control, including but not limited to:

• Marketplace policy changes or enforcement actions.
• Seller account suspensions, restrictions, or terminations imposed by a marketplace.
• Changes to marketplace eligibility requirements or operational procedures.
• Third-party service interruptions or decisions.
• Sales performance fluctuations resulting from market conditions, competition, or customer behavior.

This section does not exclude any rights or remedies that may apply under applicable law.

5. Assessment and Resolution

Upon receiving a refund request, HiSellit will review the circumstances of the case, the services delivered, the client's compliance with this policy, and any relevant supporting documentation.

Depending on the outcome of the assessment, HiSellit may determine that an appropriate resolution includes one or more of the following:

• Additional services or operational support.
• Further account setup or optimization assistance.
• Continued support within the scope of the agreed services.
• A partial refund, where deemed applicable under this policy.

HiSellit reserves the right to determine an appropriate resolution based on the specific circumstances of each case, subject to applicable law and the client's contractual rights.

6. Refund Calculation and Processing

Where a refund is approved, it will be calculated on a pro-rata basis, reflecting the portion of the upfront fee that has not already been applied toward services delivered, work completed, or other applicable costs associated with the agreed scope of work.

Approved refunds will be processed within fifteen (15) business days of confirmation of the refund decision. The time required for the funds to appear in the client's account may vary depending on the payment provider or financial institution.

7. How to Request a Refund

Clients seeking refund consideration must contact HiSellit through the company's official communication channels and provide the following information:

• Client name and registered email address.
• Relevant marketplace account or project details.
• Date of the initial launch.
• A clear explanation of the reason for the request.
• Any supporting documentation relevant to the request.

HiSellit may request additional information where necessary to complete its assessment. Submitting a request does not guarantee approval.

8. Policy Updates

HiSellit reserves the right to update or amend this Refund Policy as necessary. Any revised policy will be published on this website with an updated effective date, where applicable.

Clients are encouraged to review this page periodically to remain informed of the current terms.

9. Contact Us

For questions regarding this Refund Policy or to submit a refund request, please contact HiSellit through the official contact details provided on our website.

HiSellit
Website: https://www.hisellit.com/