Refund Policy

Introduction

At HiSellit, we are committed to delivering high-quality e-commerce automation and management services. This refund policy outlines the conditions under which refunds may be requested and processed. By purchasing our services, you agree to the terms outlined below.

Refund Eligibility

Refunds may be requested under the following circumstances:

• Duplicate charges due to processing errors
• Failure to fulfill specific service requirements as outlined in your package
• Inability to complete your service order as per the delivery policy
• Dissatisfaction with initial deliverables (within the specified timeframe)

Refund Request Timeline

To be eligible for a refund, you must submit your request within five (5) days of receiving your initial deliverables. If no refund request is received within this period, it will be assumed that you are satisfied with the delivered services.

Refund Percentage Structure

Your refund amount will be calculated based on when you submit your request:

• Before order delivery: Full refund less 10% service & processing fee
• Within 48 hours of initial delivery: 66% refund less 10% service & processing fee
• Between 48-120 hours of initial delivery: 33% refund less 10% service & processing fee
• After 120 hours of initial delivery: No refund available

Large Purchase Refunds

For purchases above $15,000, approved refunds will be processed in equal monthly installments of $5,000.

Refund Exclusions

You will NOT be eligible for a refund if:

• You change your mind about the service
• Your personal circumstances change
• You find cheaper services elsewhere
• The services involve third-party vendors such as Cloudflare, US governing bodies, hosting providers, domain registrars, security services, copyrights, or similar third-party costs
• You have not used the Account Area to communicate or address revision requests

How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Your assigned account manager
• Phone: (832) 762-3474
• Email: info@Hisellit.com
• Live chat support

Upon receiving your refund request, we will:

1. Attempt to resolve your concerns through our revision policy
2. If resolution is not possible, submit your request to our refund department for review
3. Send you a refund approval or denial notification via email

Design Rights Transfer

Important: After a refund is processed, all design rights and deliverables will be transferred to HiSellit. You will not be permitted to use, display, or claim ownership of any materials, concepts, designs, or content provided by our team. By accepting a refund, you agree that:

• You have no direct or indirect rights to use any deliverables, work products, or media
• You have no ownership interest in the materials provided
• All intellectual property reverts to HiSellit

Unlimited Revisions Policy

Before requesting a refund, we encourage you to take advantage of our unlimited revisions policy (as per your package). You can request revisions through your Account Area at no additional charge, provided the core design and concept remain unchanged. Revision turnaround time is 48 hours.

Account Area Responsibility

The Account Area is your primary communication channel with our team. It is your responsibility to regularly check and respond to queries, revision requests, or additional instructions. Failure to use the Account Area does not constitute valid grounds for a refund. If you need assistance using the Account Area, please contact our customer support team.

Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method used for the purchase. Please note that your financial institution may require additional time to post the refund to your account.

Contact Information

If you have any questions about our refund policy or need assistance, please contact us:

• Phone: (832) 762-3474
• Email: info@Hisellit.com
• Address: 5111 James loop Killeen Texas 76542, USA

Policy Updates

HiSellit reserves the right to update or modify this refund policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Last Updated: January 2026